Plus Tutor

Privacy Policy

Last updated: 13/01/2026

This Privacy Policy explains how Plus Tutor (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services. It also explains your rights under UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

By using our services or website, you agree to the terms in this policy.

1. What Personal Data We Collect

We collect personal information that you provide directly to us or that is generated through your use of our platform.
  • For Parents/Guardians: Name, email address, phone number, and postal address.
  • For Students: Name, age, academic level, and any specific educational needs or disabilities disclosed to help us tailor our tuition.
  • Payment Data: Financial transactions are processed through secure third-party providers. We do not store full credit card details on our servers.
  • Safeguarding Data: We may collect and store Enhanced DBS details for our tutors and, where applicable, record online sessions for the safety of both the student and the tutor.
  • Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically through cookies.

2. Our Legal Basis for Processing

Under the UK GDPR, we process your data based on the following legal grounds:

  • Contractual Necessity: To provide the tuition services you have requested.
  • Legal Obligation: To comply with UK safeguarding, tax, and accounting laws.
  • Legitimate Interests: To improve our services, manage our business, and respond to inquiries.
  • Consent: For marketing communications (which you can withdraw at any time).

3. How We Use Your Data

We use your data to:

  • Provide and improve Plus Tutorservices and match students with appropriate tutors.
  • Manage your account, bookings, and fulfill contracts.
  • Communicate important updates, lesson reminders, or progress reports.
  • Ensure the safety of our students through safeguarding monitoring.
  • Send marketing communications if you have opted in.
  • Comply with legal and tax obligations.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. These help us:
  • Remember your preferences and authenticate users.
  • Analyze website traffic to improve performance. You can control or block cookies via your browser settings, though this may affect website functionality. You can change your preferences at any time via our Cookie Settings.

5. Sharing Your Data

Plus Tutor does not sell your personal information. We only share data:
  • With Tutors: Providing necessary student information (name, level, goals) to facilitate learning.
  • With Service Providers: Trusted partners who help run our business, including Jotform (registration), Eequ (booking), and our payment processors.
  • For Legal Reasons: If required by law, for safeguarding purposes, or to protect the rights and safety of our users.

6. Data Protection and Security

We use appropriate technical and organizational measures (such as secure servers and restricted access) to protect your data. While we take every reasonable step to protect your information, no online transmission is 100% secure; users share information at their own risk.

7. Data Retention

We keep your data only as long as necessary:
  • Booking and Attendance Records: Stored for up to 3 years for safeguarding and audit purposes.
  • Financial Records: Stored for 6 years to comply with UK tax (HMRC) requirements.
  • Session Recordings: If a session is recorded for safeguarding, it is typically deleted after 90 days unless a concern is raised.

8. Your Rights

Under UK GDPR, you have the right to:
  • Access your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Receive your data in a portable format.
  • Complain to the Information Commissioner’s Office (ICO).
To exercise these rights, please contact us at support@plustutor.co.uk.

9. International Transfers

Your data may be processed or stored outside the UK (for example, by cloud service providers). In such cases, we ensure adequate protections are in place to remain compliant with UK data laws.

10. Links to Other Websites

Our website may contain links to third-party sites (e.g. jotform.com, eequ.org). We are not responsible for their privacy practices and encourage you to read their policies.

11. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by posting the new version on our website or via email.

12. Contact Us

If you have any questions about this policy or your data, please contact us:
  • Email: support@plustutor.co.uk
  • Website: https://plustutor.codeoverlabs.com/